| HOW WE
PROTECT YOUR PRIVACY
We at
PersonalizedDrinkware.com are
dedicated to protecting your privacy
and personal information. At
PersonalizedDrinkware.com all of
your personal information is
protected by our (SSL) encryption
technology. This securely encrypts
and protects all of your personal
data including your name, address
and credit card information so that
it can't be read by anyone over the
internet. We value your trust very
highly, and we will work to ensure
that your personal information that
you provide us will be fully secured
and protected.
We do
not sell or give your personal
information to 3rd parties.
Unfortunately, despite all of our
efforts, there is always a risk that
third parties may unlawfully
intercept transmissions. This
reality is true of all Internet use.
As a result, we cannot ensure the
security of any information you
transmit, and you transmit all
information at your own risk.
YOU
MUST ACCEPT THIS TERMS OF SERVICE
AGREEMENT BEFORE ACCESSING OR
OTHERWISE USING THE SERVICES. BY
ACCESSING OR USING THE SERVICES, YOU
AGREE TO BE BOUND BY THE TERMS AND
CONDITIONS OF THIS AGREEMENT.
CANCELLATIONS \ RETURN POLICY
Blank
Items-
You can return your blank items
within 15 days if there are any
problems with your items (color,
material, etc).
Personalized Items-
Once a personalized item is ordered
you may only cancel your order up
until you approve your proof. Once
you approve your proof your item may
not be canceled unless:
· We
shipped you the wrong item no.
· Imprint color or item color was
incorrectly shipped
· A
deadline that was promised was not
met due to powers in our control.
Email cancellations must contain the
following: First name, last name,
order number, and email address.
This information must be identical
to the information originally
submitted on your order. Please
provide contact information so that
we may contact you if we have
questions in regards to canceling
your order.
Canceling or Changing Artwork Policy - After an order is placed you
will have an opportunity to approve
you artwork one final time before
your artwork enters production. Once
you approve your artwork and the
order enters production our team
will work on it immediately.
Our
orders are processed in the
following steps:
- Order placed online
- Artwork Approved
- Production Begins
- Item Gets Printed
- Item Ships
The
following policies are applied based
on when you try to cancel\change
your order:
- Order Placed Online - You
may cancel for no charge at any
time.
- Artwork Approved - After
you approve your artwork you may
change your artwork for a $38
fee.
- Once Production Begins - You may cancel your order for a
$38 fee up until the very first
item is printed.
- Item Gets Printed - Once
the first item gets printed you
may cancel your order but you
will ONLY be refunded shipping
costs. Not other costs will be
refunded. Item will be
destroyed.
- Item Ships - Once the
item ships you can NOT cancel
your order for any refund. If
delivery is refused you will NOT
be refunded at all.
BLANK ITEMS AND LESS THAN MINIMUM
BLANK ITEMS
Most of our products require a setup
fee. If the setup fee is removed
from the shopping cart we will
assume that you want BLANK ITEMS
without imprint at all. We try our
best to notify customers when they
order blank items to make 100%
certain.
LESS THAN MINIMUM
Minimum ordering quantities per item
are listed for each item on our
website. Failure to order the
minimum order quantity we result in
a $50 fee. For example - the the
minimum # of a specific coolie you
want to order is 50 pieces. You can
order 40 pieces but a $50 fee will
be charged.
ARTWORK AND RIGHTS TO PRINT
Rights to Print
When you place an order and send us
your custom artwork we assume
without doubt that you have rights
to print that artwork. If you do not
have rights to print the artwork do
not send the artwork to us to print
on your item. Any artwork that you
send us may have to be manipulated
to a 1 color piece of artwork. Any
manipulations made to artwork are
made as a requirement for us to
print. We only manipulate artwork
that is provided to us.
COLOR MATCHING AND FREE SAMPLES
Accuracy of Online Colors
Each computer monitor and printer is
calibrated differently and colors
will certainly vary from computer
screen to computer screen.
PersonalizedDrinkware.com offers
free samples of our color swatches
that can be mailed to you so that
you can see a physical sample of the
color prior to ordering. If your
items need to be a perfect match to
any particular color we strongly
suggest and advise you to order a
physical color sample prior to
placing your order. No refunds will
be made for variations of online
colors and physical products.
SALES TAX
Sales
tax is charged on all products and
orders shipping to NJ. Actual tax
amount is applied at the state level
when placing your order, and may
vary depending on the county your
product is shipping to.
Return address:
Personalized Drinkware
P.O. Box 455
Allentown, NJ 08501
Any
package that has not been received
by us and tracking information
cannot be provided, will be the sole
responsibility of the shipper.
ORDERS NOT RECEIVED
Once an order has been shipped and
there is a delivery confirmation,
PersonalizedDrinkware.com is not
responsible for any theft of product
or delivery to the wrong address.
You must notify us within 15 days if
order is not received.
ACTS OF GOD
From time to time we will ship a
product on-time and UPS will not be
able to deliver your product on time
due to "acts of god".
Please
see UPS's policy below:
UPS shall not
be liable for any interruption of
delivery service due to a cause
beyond its control, including but
not limited to, the absence of a
person or the refusal of such person
of accepting the delivery of the
shipment, demure due to the
consignee, force majure, action of
the public authorities with real or
apparent authority over the
facilities, action or omissions of
the public customs authorities or
the like, riots, strikes, or other
labor disputes, public disturbances,
factors that disrupts the air and
ground transportation systems such
as weather conditions and natural
disasters, and an act of God.
OUT OF STOCK ITEMS
Subsequently, from time to time, if
we are not able to fulfill your
order, you will be notified via
email for any item that is
temporarily out of stock or simply
cannot be fulfilled. An immediate
credit will be issued to your credit
card or any other method of payment
that you choose.
SHIPPING POLICY
All
orders are shipped, on average,
within 5 days from the time your
order is placed. On average you
should expect to receive your order
within 6-11 business days from the
time that you place your order.
Privacy & Security Concerns:
3rd Party Disclosure -
Customer information, whether public
or private, will not be sold,
exchanged, transferred, or given to
any other company for any reason
whatsoever, without the consent of
the customer, other than for the
express purpose of delivering the
purchased product or service
requested by the customer.
--------------------
Private Information Security - For your safety and protection,
your credit card information is not
stored on our servers. Our payment
gateway provider, Authorize.NET &
First Data Merchant Services, keeps
this information encrypted and
secure on your behalf.
Email Usage - The email address
you provide for order processing,
may be used to send you information
and updates pertaining to your
order, in addition to periodic
company news, updates, and/or
related product or service
information, etc.
Links
This web site contains links to
other sites. Please be aware that we
are not responsible for the content
or privacy practices of such other
sites. We encourage our users to be
aware when they leave our site and
to read the privacy statements of
any other site that collects
personally identifiable information.
Release
You hereby release
PersonalizedDrinkware.com (and our
officers, directors, members,
managers, employees, agents and
affiliates) from claims, demands and
damages (actual and consequential)
of every kind and nature, known and
unknown, suspected and unsuspected,
disclosed and undisclosed, arising
out of or in any way connected with
any dispute with our products or
services.
If you are a California resident,
you waive California Civil Code
1542, which says:
"A general release does not extend
to claims which the creditor does
not know or suspect to exist in his
favor at the time of executing the
release, which if known by him must
have materially affected his
settlement with the debtor."
Please send all inquires to info@personalizeddrinkware.com |
