We at PersonalizedDrinkware.com are dedicated to protecting your privacy and personal information. At PersonalizedDrinkware.com all of your personal information is protected by our (SSL) encryption technology. This securely encrypts and protects all of your personal data including your name, address and credit card information so that it can't be read by anyone over the internet. We value your trust very highly, and we will work to ensure that your personal information that you provide us will be fully secured and protected.

We do not sell or give your personal information to 3rd parties. Unfortunately, despite all of our efforts, there is always a risk that third parties may unlawfully intercept transmissions. This reality is true of all Internet use. As a result, we cannot ensure the security of any information you transmit, and you transmit all information at your own risk.

CANCELLATIONS \ RETURN POLICY

Blank Items-  You can return your blank items within 15 days if there are any problems with your items (color, material, etc).

Personalized Items- Once a personalized item is ordered you may only cancel your order up until you approve your proof.  Once you take delivery of your item and approve your proof your item may not be canceled unless:

·          We shipped you the wrong item no.

·          Imprint color or item color was incorrect

·          A deadline  that was promised was not met due to powers in our control.

Email cancellations must contain the following: First name, last name, order number, and email address. This information must be identical to the information originally submitted on your order. Please provide contact information so that we may contact you if we have questions in regards to canceling your order.

Canceling or Changing Artwork Policy - After an order is placed you will have an opportunity to approve you artwork one final time before your artwork enters production.  Once you approve your artwork and the order enters production our team will work on it immediately.

Our orders are processed in the following steps:

1. Order placed online
2. Artwork Approved
3. Production Begins
4. Item Gets Printed
5. Item Ships

The following policies are applied based on when you try to cancel\change your order:

• Order Placed Online - You may cancel for no charge at any time.
• Artwork Approved - After you approve your artwork you may change your artwork for a $38 fee.
• Once Production Begins - You may cancel your order for a $38 fee up until the very first item is printed.
• Item Gets Printed - Once the first item gets printed you may cancel your order but you will ONLY be refunded shipping costs.  Not other costs will be refunded.  Item will be destroyed.
• Item Ships - Once the item ships you can NOT cancel your order for any refund.  If delivery is refused you will NOT be refunded at all.

BLANK ITEMS AND LESS THAN MINIMUM

BLANK ITEMS
Most of our products require a setup fee.  If the setup fee is removed from the shopping cart we will assume that you want BLANK ITEMS without imprint at all.  We try our best to notify customers when they order blank items to make 100% certain.

LESS THAN MINIMUM
Minimum ordering quantities per item are listed for each item on our website.  Failure to order the minimum order quantity we result in a $50 fee.  For example - the the minimum # of a specific coolie you want to order is 50 pieces.   You can order 40 pieces but a $50 fee will be charged.  

ARTWORK AND RIGHTS TO PRINT

Rights to Print
When you place an order and send us your custom artwork we assume without doubt that you have rights to print that artwork.  If you do not have rights to print the artwork do not send the artwork to us to print on your item.  Any artwork that you send us may have to be manipulated to a 1 color piece of artwork.  Any manipulations made to artwork are made as a requirement for us to print.  We only manipulate artwork that is provided to us. 

COLOR MATCHING AND FREE SAMPLES

Accuracy of Online Colors
Each computer monitor and printer is calibrated differently and colors will certainly vary from computer screen to computer screen.  PersonalizedDrinkware.com offers free samples of our color swatches that can be mailed to you so that you can see a physical sample of the color prior to ordering.  If your items need to be a perfect match to any particular color we strongly suggest and advise you to order a physical color sample prior to placing your order.   No refunds will be made for variations of online colors and physical products. 

SALES TAX

Sales tax is charged on all products and orders shipping to NJ. Actual tax amount is applied at the state level when placing your order, and may vary depending on the county your product is shipping to.

Return address:

Personalized Drinkware
P.O. Box 455
Allentown, NJ 08501

Any package that has not been received by us and tracking information cannot be provided, will be the sole responsibility of the shipper.

ORDERS NOT RECEIVED
Once an order has been shipped and there is a delivery confirmation, PersonalizedDrinkware.com is not responsible for any theft of product or delivery to the wrong address. You must notify us within 15 days if order is not received.

ACTS OF GOD
From time to time we will ship a product on-time and UPS will not be able to deliver your product on time due to "acts of god".

Please see UPS's policy below:
UPS shall not be liable for any interruption of delivery service due to a cause beyond its control, including but not limited to, the absence of a person or the refusal of such person of accepting the delivery of the shipment, demure due to the consignee, force majure, action of the public authorities with real or apparent authority over the facilities, action or omissions of the public customs authorities or the like, riots, strikes, or other labor disputes, public disturbances, factors that disrupts the air and ground transportation systems such as weather conditions and natural disasters, and an act of God.
 

OUT OF STOCK  ITEMS

Subsequently, from time to time, if we are not able to fulfill your order, you will be notified via email for any item that is temporarily out of stock or simply cannot be fulfilled. An immediate credit will be issued to your credit card or any other method of payment that you choose.

SHIPPING POLICY

All orders are shipped, on average, within 5 days from the time your order is placed. On average you should expect to receive your order within 6-11 business days from the time that you place your order.

Privacy & Security Concerns:

3rd Party Disclosure -

Customer information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without the consent of the customer, other than for the express purpose of delivering the purchased product or service requested by the customer.

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Private Information Security -  For your safety and protection, your credit card information is not stored on our servers.  Our payment gateway provider, Authorize.NET & First Data Merchant Services, keeps this information encrypted and secure on your behalf.

Email Usage -  The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to periodic company news, updates, and/or related product or service information, etc.


Links
     This web site contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

Please send all inquires to info@personalizeddrinkware.com